At Mathur Vaishya Atithi Grah (referred to as “we”, “our”, or “us”), we are deeply committed to safeguarding the privacy and personal information of our guests, website visitors, and patrons. This Privacy Policy outlines the types of personal data we collect, why we collect it, how it is secured, and your rights regarding your information when you use our website (mathurvaishyaathithigrah.com) or stay at our property in Agra.

1. Information We Collect

We collect personal information when you visit our website, submit booking inquiries, make reservations, communicate with our front desk, or check in at our premises:

  • Contact & Identification Data: Full name, mobile/telephone number, email address, and residential address.

  • Government-Mandated Check-In Details: In accordance with local administration and police regulations in India, we collect government-issued photo identity details (such as Aadhaar Card, Passport, Voter ID, or Driving License) and nationality/travel details at the time of check-in.

  • Reservation & Stay Details: Arrival/departure dates, room category preference, number of accompanying adults and children, vehicle registration numbers, and special requests (e.g., satvik/Jain meal preferences).

  • Payment & Transaction Data: Billing address, transaction reference IDs, and payment receipts. (Note: We do not store your private debit/credit card CVV or net-banking passwords; all online payments are processed through secure, certified third-party payment gateways).

  • Technical & Browsing Information: IP address, browser type, device information, and standard website usage logs collected via cookies to enhance website performance.

  • Physical Premises Security Data: Closed-Circuit Television (CCTV) video footage recorded in common public areas (corridors, lobby, entrance, and parking compound) for security purposes.

2. How We Use Your Information

We utilize the collected information strictly for legitimate operational, service, and legal purposes:

  • Booking Fulfillment: To process your room reservations, confirm dates, and provide seamless check-in/check-out services.

  • Guest Communication: To send booking confirmation SMS/emails, WhatsApp reservation details, invoices, and necessary travel updates regarding your stay.

  • Statutory & Legal Compliance: To fulfill mandatory guest reporting requirements stipulated by local municipal authorities, police administration, and Indian hospitality regulations.

  • Safety & Security: To maintain a safe, family-friendly, and secure environment for all residing guests and staff.

  • Customer Support: To address your special requests, dietary preferences, or inquiries regarding our banquet hall and amenities.

3. Data Protection and Information Sharing

We respect your trust. We do not sell, rent, trade, or commercialize your personal information to third-party marketing companies. Your data is shared only under strict conditions:

  • Legal Authorities: When required by applicable Indian laws, court orders, or law enforcement directives (e.g., mandatory local police guest verification).

  • Authorized Service Providers: Trusted technical partners (such as website hosting servers, SMS gateway providers, and banking/payment processors) who operate under strict non-disclosure and data protection standards.

4. Data Security and Retention

  • Secure Storage: We employ industry-standard encryption, SSL protocols, and access controls to prevent unauthorized access, loss, or alteration of your digital data.

  • Physical Safeguards: Physical guest registration books and photocopies of identity proofs are kept in secure administrative custody with restricted staff access.

  • Retention Policy: We retain your reservation and billing records only as long as necessary to fulfill statutory tax, audit, and legal lodging requirements under Indian law. CCTV security recordings are automatically overwritten after a standard security retention cycle.

5. Cookies and Website Analytics

Our website uses basic session cookies and performance analytics to ensure smooth navigation, remember your room search preferences, and analyze website speed. You have the option to configure your web browser to reject cookies, though this may limit certain interactive features of our online booking portal.

6. Your Rights Regarding Your Data

Subject to statutory legal and regulatory requirements under Indian law, you have the right to:

  • Review the personal contact information we hold about you.

  • Request correction of any inaccurate or outdated contact information.

  • Opt out of promotional WhatsApp or email communications at any time.

7. Children’s Privacy

Our website is intended for general audiences and adult travelers. We do not knowingly collect personal data directly from minors without the consent and supervision of their parents or legal guardians.

8. Changes to This Privacy Policy

Mathur Vaishya Atithi Grah reserves the right to update this Privacy Policy periodically to reflect changes in legal mandates or our operational practices. Any modifications will be posted directly on this page with an updated revision date.

9. Grievance Redressal & Contact Information

For questions, corrections, or privacy-related inquiries, please contact our administrative desk:

  • 📍 Address: Mathur Vaishya Atithi Grah, Gokul Pura, Shahganj, Agra, Uttar Pradesh 282010 (near Panchkuian Road)

  • 📞 Front Desk Reservations: +91 5622215494, +91 92869 1569 (24 Hours Active)

  • 💬 Direct WhatsApp Booking: +91 92869 11569

  • ✉️ Email Assistance: mathurvaishyaathithigrah@gmail.com

  • 🌐 Official Portal: https://www.mathurvaishyaathithigrah.com/